FREQUENT ASKED QUESTIONS
- Monday – Thursday: 8:30 AM – 6:00 PM | Open
- Friday: 8:30 AM – 12:15 PM | Open
12:15 PM – 2:45 PM | Closed
2:45 PM – 6:00 PM | Open - Saturday, Sunday & Public Holiday: Closed
How do I apply for library membership?
Please refer Library Membership
INTERNAL MEMBERSHIP| NO. | CATEGORIES | LOAN ELIGIBILITY |
| 1 | Undergraduate/ Diploma Student | 7 books/ 14 days |
| 2 | Postgraduate/ Advanced Diploma Student | 20 books/ 40 days |
| 3 | Academician/ University Officer | 25 books/ 60 days |
| 4 | General Staff | 5 books/ 14 days |
| 5 | Part time Lecturer/ Visiting Professor | 10 books/ 30 days |
| 6 | Research Assistant | 2 books/ 14 day |
| 7 | Permata Pintar | 3 book/ 14 days |
| 8 | Asasi Pintar | 5 book/ 14 day |
The borrowed materials can be renewed up to three times if no other user has booked the material. Late return fine: RM 0.30 per day (General Collections).
EXTERNAL MEMBERSHIP| NO. | CATEGORIES | ANNUAL FEE (RM) | LOAN ELIGIBILITY | |
| Reference | Loan | |||
| 1 | Academician of Public Institutions of Higher Education (PIHE)* | Free | 100.00 | 2 books/ 14 days |
| 2 | UKM Retiree | Free | Free | 2 books/ 14 days |
| 3 | Government Staff | Free | 100.00 | 2 books/ 14 days |
| 4 | Student of Public Institutions of Higher Education (PIHE)* | Free | 100.00 | 2 books/ 14 days |
| 5 | Student of Private Higher Education Institution (PHEI) | 100.00 | 200.00 | 2 books/ 14 days |
| 6 | Individual/External | 200.00 | 400.00 | 2 books/ 14 days |
| 7 | Daily | 20.00/ day | – | – |
| 8 | UKM Alumni | Free | 100.00 | 2 books/ 14 days |
How to borrow and return library materials?
Borrowing and returning service can be done through: :
- Borrowing and returning self-check machine
- Counter
- Bookdrop counter (24-Hours)
- By post
How can I request for resources that are not available in UKM Library collections?
- Pay Per View article request for 8 databases: ACM Digital Library, Institute of Physics, Oxford Journals, Sage Journals, ScienceDirect, SpringerLink, Taylor & Francis, Wiley Online Library. Please click PPV to apply.
- Inter Library Loan service. Please click Inter Library Loan to apply.
How do I renew my books online?
You need to login to your library account in GEMILANG (http://gemilang.ukm.my). Please click MyAccount, choose the book you wish to renew and click Renew to extend the loan period.
Can I return the books at different library location from the home library?
Yes. However, loaning status will not be updated automatically.
What happen if my book loan is overdue?
When books on loan are not returned by the due date, users will be fined according to the following rates:
- General Collection RM0.30 / day
Fines are calculated only during working days.
How do I pay overdue fines?
You can pay your overdue fines by these options:
- Cash payment at Pejabat Am
- QR DuitNow
- Electronic Funds Transfer to CIMB account: CIMB: 8000742634 (Hospital Universiti Kebangsaan Malaysia). Ref: Caj Perpustakaan. Please fill in the form. Click Here.
How do I report the loss of a library book?
You can report the loss to the respective libraries (where you borrowed the book)
What type of facilities provided by the library?
Please refer Facilities
What is User ID / Library ID and Library password?
- Book loaning, GEMILANG, and Learning and Research Repository
User/Library ID: Matric No. / UKMPer
Password: MyKad No. / Passport No.
2. EResources @PTSL Portal and UKM Institutional Repository (eRep):
User/Library ID: Matric No. / UKMPer No.
Password: Same as SMPWeb or Portal e-warga password
What happen if I forgot the library password?
Please click ‘Forgot password’. Key-in your matric no. / UKMPer to reset the password and it will be sent to your registered e-mail address in library system.
How do I access and log in to PPUKM Library Portal account?
PPUKM Library Portal can be accessed at http://lib.hukm.ukm.my . Click “Register Account” to activate your PPUKM Library Portal account.
What happen if I forgot the PPUKM Library Portal password?
Please click ‘Forgot password’. Key-in your registered e-mail address to reset the password.
Where can I access the thesis collection?
The printed theses collection can be find at the Media & Thesis Collection, Hospital Canselor Tuanku Muhriz Library.
Please use GEMILANG (http://gemilang.ukm.my) to search for the title.
OR
Online thesis can be accessed at eResources@ptsl and Learning & Research Repository UKM (http://ptsldigital.ukm.my)
How do I get journal articles online?
Journal articles can be obtained either through:
How do I find online journal articles?
Online journal articles are accessible from:
- Discovery Service@UKM (Carian Bestari@UKM)
- eResources@ptsl
- UKM Journal Article Repository (UJAR)
Where can I find articles / publications from UKM academicians?
All publications from UKM academics can be accessed from UKM Institutional Repository (https://appsmu.ukm.my/erep/). Please use the same user ID and password in SMPWeb and Portal e-warga.
Where can I find high indexed journals list (WOS/SCOPUS/ERA/MYCITE)?
The list is available at library website (https://www.ukm.my/ptsl). Choose Research Support and click Indexed Journals to see the list (MS Excel format).
OR
Please visit JCR/WOS/SCOPUS databases at e-resources@PTSL Portal to find the status of the journals.
How do can I get the guidance related to the information searching?
You can get the guidance through the Information Skills Course held every month on a schedule/registration or by appointment.
Is the course free or paid?
It is free for UKM students and staff except the Mendeley Course (RM20 per individual).
Non-UKM student and staff (RM50 per individual)
Who can attend this course?
Open to all Library users and interested individuals.
How do I contact the Library if I have questions?
You can contact through the following method:
- Telephone line: 03-9145 5330
- Whatsapp line: 010-849 4490
- Email: bpmkp.phctm@ppukm.ukm.edu.my